AFTERSALES

Genuine Parts

Genuine Parts ensure that your BAIC operates the way the manufacturer intended because they are designed and developed with the vehicle. Only authorized dealers and service providers can provide you with the genuine parts to guarantee your vehicle runs in a healthy manner. It maintains the quality of your vehicle and ensures the longevity of your vehicle.

To guarantee that your vehicle maintains its best condition, only OEM approved dealerships or service providers are qualified to do the repair or service work, and only OEM genuine parts should be used in the repair or service of your BAIC vehicle.

Here are the reasons why you should always insist on genuine BAIC parts:
  • Maintains the quality of your vehicle
  • Ensures the longevity of your vehicle
  • Protects your warranty and service plan
  • Technical expertise behind the genuine parts
  • Protects the resale or trade-in value of your vehicle
Warranty

BAIC provides a 5 year or 120,000km warranty for your vehicle. For further details, please refer to Warranty Booklet of your specific model.

Roadside Assistance

Our Roadside Assistance is provided by AA, which covers the below items:




This service is available 24/7/365 days a year. The primary objective of the AA’s road patrol and hybrid van fleet is to effect on-the-spot mobility at the roadside (95% of the time we get vehicles mobilized). The service is available in the major metropolitan areas of Gauteng (Johannesburg & Pretoria), Vaal Triangle, Cape Town, Durban, East London, Port Elizabeth, Polokwane, Rustenburg & Nelspruit. Some of the services offered include:


  • Change of a flat tyre
  • Out of fuel - Provision of fuel to a maximum of 10 liters (free)
  • Jump-start
  • Mobile battery replacements. Upfront payment required by the customer for the battery
  • Key lockout service
  • Minor roadside running repairs, includes electrical, coil, immobilizer, battery related breakdowns.